How to update your email

Changing the email address on your ScanAuctions account isn’t self-serve — it’s a quick manual switch handled by our team. This page explains why, and exactly what to send us.

Why isn’t this self-serve?

Email is the recovery key for your account. If an attacker compromises your inbox or forwards your mail to themselves, a self-serve email-change button lets them lock you out permanently. Manually verifying both addresses is slower but it’s the safest way to stop account takeovers — common in the dealer trade where listing data and platform connections are valuable.

How to request the change

Email hello@scanauctions.com from your current account email with:

• The new email address you want to switch to
• A line confirming you control both inboxes

We’ll send a verification link to the new address. Click it, and we flip the email on your account.

What changes — and what doesn’t

After the switch, the new email becomes:

• Your login email
• Where all scan notifications and product updates are sent
• Where billing receipts from Stripe are delivered

Your saved scans, filters, schedules, team membership, platform connections and plan are all unaffected.

Turnaround

Typically same-day during UK working hours (Mon–Fri, 9am–6pm). Out of hours, next working day.

Lost access to your old email?

If the old inbox is gone entirely (closed mailbox, ex-employee, etc.) we can still verify ownership a different way. Email us with:

• Last 4 digits of the card on file
• Date of your most recent invoice
• Dealership name on the account